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The aim of our Dangerous Goods Instructor Course is to empower instructors with the required knowledge and skills that will enable them to present Dangerous Goods awareness training in a confident, compliant and motivational manner to cabin crew, flight crew and ground staff. All participants receive a comprehensive course manual and certification upon successful completion of the required examination.

Course Content for our Dangerous Goods Instructor Training

The content of our Dangerous Goods Instructors Course is listed below. This training course can be delivered at any location and we offer customers the choice of sending delegates on courses held at our London Gatwick Training facilities - click here for course dates - or we can deliver at your own training centre on dates to suit.

• Introductions & Course Objectives
• Dangerous Goods & Regulations - ICAO & IATA
• General Philosophy
• Limitations
• General Requirements for Shippers
• Classification Classes, Divisions and Packing Groups
• List of Dangerous Goods - Identification Alphabetical Lists
• Classification Explosives - Compatibility Groups
• General Packing Requirements
• Packing Instruction & Responsibilities
• Specifications for Construction & Testing
• Marking & Labelling
• Shippers Declaration & Docs
• Acceptance Procedures & Handling
• Recognition of Undeclared Dangerous Goods
• Storage & Loading procedures
• Pilots Notification
• Provision for Passengers and Crew
• Emergency Procedures
• Exercises and Examination
• Delivering Dangerous Goods Awareness Training for Airline staff

Note: There is a required examination at the end of this training course. Pass Mark is accordance with UK CAA Approval.

Duration of our Dangerous Goods Instructor Course

4 days

Who Should Attend This Course

Airline training instructors from around the world attend this training course as either an introduction to their careers as dangerous goods training instructors for cabin crew, flight crew and ground staff or as a refresher to update their existing knowledge and skills.

For Further information

To find out further about our Dangerous Goods Instructor Course please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

The aim of our CRM Facilitators Course is to empower facilitators with the required skills and knowledge to conduct CRM courses for flight crew, cabin crew, pilots & flight attendants in an effective and facilitative manner that achieves the objectives of CRM training. This course satisfies the skills training requirements by authorities and clearly defines to attendees the level of CRM knowledge they are required to have as facilitators. All delegates receive a comprehensive learners manual, a CRM Manual defining knowledge requirements and a certificate of course attendance.

Course Content of our CRM Facilitators / Instructors Course

The content of our CRM Facilitators / Instructors Course is listed below. This training course can be delivered at any location and we offer customers the choice of sending delegates on courses held at our London Gatwick Training facilities - click here for course dates - or we can deliver at your own training centre on dates to suit.

• Introductions & Course Objectives
• Introduction to CRM and Human Factors
• History & Development of CRM
• Understanding CRM Training
• Definition of Human Factors
• Objectives of Human Factors Training
• Facilitator Knowledge Requirements
• Learning Styles
• Understanding Instructing vs Facilitation
• What Makes A Good Facilitator
• Key Facilitation Skills
• Self Development
• Understanding Training Requirements
• Delivery Resources
• Setting Objectives

Duration of our CRM Facilitators Course

4 days

Who Should Attend This Course

Airline training instructors from around the world attend this training course as either an introduction to their careers as CRM facilitators / instructors for airine crew or as a refresher to update their existing knowledge and skills.

For Further information

To find out further about our CRM Facilitators Course please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Active Aviation Training delivers Dangerous Goods Training for Flight Crew and Pilots at any worldwide location. Our qualified and experienced Dangerous Goods instructors will ensure that any required modification to course materials happens prior to the delivery of any course. We can also deliver courses using materials provided by each operator.

Our standard course program is based on the requirements of EASA Implementing Rules, ICAO & IATA, and includes the following topics as required:

• General Philosophy
• Limitations
• List of Dangerous Goods
• Labelling & Marking
• Recognition of Undeclared Dangerous Goods
• Storage & Loading Procedures
• Pilots Notification
• Provision for Passengers & Crew
• Emergency Procedures
• Radioactive Material

Dangerous Goods Training for Flight Crew

Our Dangerous Goods Training meets the requirements of (EU) EASA Implementing Rules Subpart R, ICAO Technical Instructions & IATA regulation. Dangerous Goods training is required every 24 months and we will modify the course content depending on whether the operator has approval to carry dangerous goods, has approval to carry radioactive materials and whether they are a cargo or commercial operator.

Compliance with Aviation Authority and Operator Requirements

To ensure compliance is maintained with each Authority our experienced training team can modify any training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our airline customers in ensuring that the procedures and drills covered by the training are in compliance with those stated in the appropriate manuals.

For further information on our capabilities to deliver Flight Crew Dangerous Goods training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Cabin Crew Recurrent Training is delivered by our experienced team of instructors, ensuring that the course complies with the requirements of global airlines, corporate operators and their corresponding Aviation Authorities. Recurrent training for cabin crew can be delivered as a full course or we can deliver certain stand-alone topics or modules such as First Aid, Dangerous Goods, Security, Doors & Exits Practical, Fire & Smoke Practical and others.

Recurrent Cabin Crew Training - Choices for Global Airlines

Our global airline and corporate operator customers are offered a number of choices when it comes to Recurrent Cabin Crew training courses. The choices available include:

• Delivery of Cabin Crew Recurrent training using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual.
• Delivery of Cabin Crew Recurrent training using materials provided by each airline in accordance with the syllabus and information detailed in each airlines training and operations manual.
• Delivery of Cabin Crew Recurrent training using materials created by our company in accordance with our recommended Cabin Crew Recurrent Syllabus (as detailed in our Training Manual).

Customisation of Cabin Crew Training and Checking Materials

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.

Cabin Crew Courses Compliant with Aviation Authority

To ensure compliance is maintained with each Authority our experienced training team can modify any training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our airline customers in preparing any course submissions for Authority approvals.

For further information on our capabilities to deliver Cabin Crew Recurrent Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

For airlines or corporate operators who require to re-quality cabin crew who have been absent from flying duties our Cabin Crew Refresher Training course provides the ideal solution. All training can be delivered by our qualified training instructors as a full course or we can deliver certain stand-alone topics and modules if required.

Refresher Training - Choices for Airlines & Corporate Operators

Our airline and corporate operator customers are offering a number of choices when it comes to Refresher Cabin Crew Training.

The choices available to include:

• Delivery of Cabin Crew Refresher training using materials provided by each airline and in accordance with airline's procedures as per documented in the training and operations manuals.
• Delivery of Cabin Crew Refresher Training with materials created by our company in accordance with the syllabus and procedures detailed in each airlines training and operations manual.
• Delivery of Cabin Crew Refresher Training with materials created by our company in accordance with the syllabus and procedures detailed in our own Training Manual.

Customisation of Training & Checking Materials

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.

Compliance with Aviation Authority

To ensure compliance is maintained with each Authority our experienced training team can modify any training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our airline customers in preparing any course submissions for Authority approvals.

For further information on our capabilities to deliver Cabin Crew Refresher Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Our company delivers Senior Cabin Crew Training courses for global airlines and corporate operators who have multi cabin crew complements onboard their aircraft. The training is delivered in compliance with the requirements of global commercial airlines or corporate operators and their corresponding Aviation Authorities and focuses on the safety and team leadership aspects of the Senior Cabin Crew Member role.

Senior Cabin Crew Training - Choices for Global Airlines

Our airline and corporate operator customers are offering a number of choices when it comes to Senior Cabin Crew Training. The choices available to include:

• Delivery of Senior Cabin Crew training using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual.
• Delivery of Senior Cabin Crew training using materials provided by each airline in accordance with the syllabus and information detailed in each airlines training and operations manual.
• Delivery of Senior Cabin Crew training using materials created by our company in accordance with our recommended Senior Cabin Crew Syllabus (as detailed in our Training Manual).

Customisation of Senior Cabin Crew Training and Checking Materials

When creating any cabin crew training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.

Cabin Crew Courses Compliant with the Aviation Authority

To ensure compliance is maintained with each Authority our experienced training team can modify any cabin crew training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our global airline customers in preparing any course submissions for Authority approvals.

For further information on our capabilities to deliver Senior Cabin Crew Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Our company delivers Single Cabin Crew Operations Training for airlines and corporate operators who have single cabin crew onboard their aircraft. The training is delivered in compliance with the requirements of worldwide airlines, corporate operators and their corresponding Aviation Authorities.

Single Cabin Crew Training - Choices for Airlines and Corporate Operators

Our airline and corporate operator customers are offered a number of choices when it comes to Single Cabin Crew Training.

The choices available include:

• Delivery of Single Cabin Crew training using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual.
• Delivery of Single Cabin Crew training using materials provided by each airline in accordance with the syllabus and information detailed in each airlines training and operations manual.
• Delivery of Single Cabin Crew training using materials created by our company in accordance with our recommended Single Cabin Crew Syllabus (as detailed in our Training Manual).

Customisation of Training and Checking Materials

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.

Compliance with the Aviation Authority

To ensure compliance is maintained with each Authority our experienced training team can modify any training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our airline customers in preparing any course submissions for Authority approvals.

For further information on our capabilities to deliver Single Cabin Crew Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Cabin Crew Aircraft Type Training courses are delivered by our experienced team of instructors covering all generic aircraft specific information. Ideal for Cabin Crew who are converting onto a new aircraft type the course will include topics such as doors & exits operations, means of escape, communication systems, oxygen systems, water systems and electrical systems. Upon completion of generic Aircraft Type Training Cabin Crew would be ready to learn about specific information related to the operator such as Equipment,  Emergency Procedures and Standard Operating Procedures.

Cabin Crew Aircraft Type Training - Choices for Global Operators

Our airline and corporate operator customers are offering a number of choices when it comes to Recurrent Cabin Crew Training.

The choices available include:

• Delivery of Cabin Crew Aircraft type training using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual; or
• Delivery of Cabin Crew Aircraft type training using materials provided by each airline in accordance with the syllabus and information detailed in each airlines training and operations manual; or
• Delivery of Cabin Crew Aircraft type training using materials created by our company in accordance with our recommended Cabin Crew Aircraft Type Syllabus (as detailed in our Training Manual).

Cabin Crew Courses - Aircraft Types Covered

Aircraft Types covered by our experienced training team includes types and variants for the following manufacturers:

• Airbus
• Boeing
• Embraer
• Gulfstream
• Hawker
• Canadair
• Dornier
• SAAB
• Fokker
• BAe/RJ
• ATR

Customisation of Cabin Crew Training and Checking Materials

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.

For further information on our capabilities to deliver Cabin Crew Aircraft Type Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Cabin Crew Initial Training is delivered to global airlines in compliance with the requirements of the relevant Authority. We can also deliver our approved Initial training with the issue of the Attestation of Initial Safety Training in accordance with EASA Implementing Rules Part-CC through our partner company Active Plane Training in accordance with the UK CAA Approval.

Cabin Crew Initial Training - Choices for Airlines and Corporate Operators

Our airline and corporate private operator customers have a number of choices when it comes to the delivery of Initial Cabin Crew training. These include:

• Delivery of Cabin Crew Initial training course using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual; or
• Delivery of Cabin Crew Initial training course using materials provided by each airline in accordance with the syllabus and information detailed in each airlines training and operations manual; or
• Delivery of Cabin Crew Initial training course using materials created by our company in accordance with our recommended Cabin Crew Initial Syllabus (as detailed in our Training Manual); or
• Delivery of Cabin Crew Initial training course leading to the issue of the qualification "Attestation of Initial Safety Training" as per the European regulations and requirements contained in Part-CC EASA Implementing Rules. This training is delivered through our associate company Active Plane Training as approved by the UK Civil Aviation Authority.

Courses can be delivered in their full entirety or we can work with airlines in delivering only certain topics & modules such as First Aid, Dangerous Goods, Security, and Practical Water survival amongst others.

Cabin Crew Courses Compliant with the Aviation Authority

To ensure compliance is maintained with each Authority our experienced training team can modify any training materials and the associated examinations and required checking. All training materials are cross referenced with requirements and regulations and we can work with our airline customers in preparing any course submissions for Authority approvals.

Customisation of Training for Cabin Crew Initial Courses

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, regulations and even the branding of each airline.

For further information on our capabilities to deliver Cabin Crew Initial Training please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.

Our company designs and delivers Customer Service Training for worldwide airlines. Each course combines the fundamentals of customer service with company specific procedures and guidelines that are combined to create a high impact customer service program for Cabin Crew.

Cabin Crew Training by Customer Service Experts

Before a company can establish what customer service standards they should adopt, it is important to spend a few minutes talking about why the standards are important in the first place. Standards help set customer expectations. The most obvious reason for setting standards is to help set expectations for customers. And this is where our expertise establishes its foundation for any Customer Service Training Course.

Customisation of Training

Each and every customer service program that we deliver is customised for the specific needs of each customer airline and corporate operator. We take time to find out more about the values, brands and standards of each of our customers prior to presenting a suggestion to a programme that can include some of the following subjects at the discretion of each airline:

• Customer Service Basics
• Effective Communication with Customers
• Understanding Customers in the 21st Century
• Added Extras
• Customer Retention
• Service Recovery
• Handling Difficult Customers
• Service and Company Values
• Representing the Company's Brand

Customer service training can also include cabin service standards and delivery of on-board products.

For further information on our Customer Service Training for Cabin Crew please contact us on info@activeaviationtraining.com or call our offices on +44 (0) 330 311 0737.